Video call center service
The most effective communication method with customers
The most effective communication method with customers
By easy access via website, kiosk and VTM, SHOOKA video call center service, has provided the possibility of video communication and responsiveness to your customers’ massive demands taking advantage of video conference.
In this call center, your customers can take their turn and stand in queue to receive the response to their demands from your video call center operators through video contact.
SHOOKA video call center, taking advantage of video contact feature between your audience or customer and your company, has provided the opportunity for experiencing a more effective communication way (video call) compared to other communication methods. The fact that your operators don’t necessarily have to attend the company -which is practically another advantage of this service- might not only extend the responsiveness hours but also let you preserve the expenditures of running a physical call center.
Also, this service being empowered by SHOOKA cloud enables your customers to contact your call center easily only with downloading SHOOKA application (for smartphone or computer).
This service could be utilized in providing modern services such as: electronic banking, remote therapy, remote consultation or even users/customers support, warranty centers and etc…
Empowered by SHOOKA cloud
Featuring the queue option
Option to observe the queue for operator and caller
Option for operators to pick up a caller out of the queue and answer them
Room for inserting ADS slots
Providing a particular experience for your customers