In SHOOKA software there is a section you might send us the pop up error messages. By clicking on ”report error” a window opens where you can fill up a form and send it to us so that our application team proceeds to resolve it ASAP. It should be noted that filling up the email address and telephone field is obligatory. In case any kind of problem wasn’t resolved you may contact SHOOKA support team.

Make sure your devices such as microphone, speaker and camera are working properly. SHOOKA application team has predicted the test options in the software for you.

At the bottom of the application click on device test button.

1. For testing microphone click on the voice record button and then click play.
2. For testing speakers click “play music”.
3. For testing camera click on the camera tab.

Your internet or intranet bandwidth is not sufficient, if your picture is transmitted slowly, go to setting, and adjust your picture to your bandwidth. In the setting tab, click the picture quality, then you can determine the quality in the window that opens and then click Apply button at the bottom of the window.

Make sure your devices such as microphone, speaker and camera are working properly. SHOOKA application team has predicted the test options in the application for you.

At the bottom of the application click on device test button.

1. For testing microphone click on the voice record button and then click play.
2. For testing speakers click “play music”.
3. For testing camera click on the camera tab.

In case you could log in the application with your username and password

1. First recheck your username and password
2. Download the requirements document from our site and make sure you have carried out the mentioned items
3. Refer to SHOOKA support (http…..) and register your issue and wait for our experts to call you ASAP.

A user account includes a username and password that you need to log in the application. Along with the username a portal address will be allocated to you, which you will receive after purchasing the service.

For receiving the user account contact SHOOKA sales department.

By creating the username, the user will have a password which is changeable and you can proceed with it, this way:

After logging in the application go to setting tab and choose USER option. After that, enter your password and then you can choose your new one and reenter it. Click save. Please note that least characters you can define for your password are 6, and so obviously, you can choose more than 6 characters.

At this very moment, it is not possible to connect Bluetooth handsfree to the application but you can take advantage of your wired headphones for your conferences and meetings. Please note that our application team will soon design a solution to use handsfrees and Bluetooth devices for your convenience.

When our application team presents a new version, the application will show you an update message by which you may easily update it.

You can download the SHOOKA IOS application easily by going to www.shooka.com website, to install and run it.

The required bandwidth for making a dual user video contact is 384 Kbps and this amount is for a high-quality call with 768 Kbps, HD for each user. Bandwidth for making multi-point calls 2Mbps, HD receiving, 768 Kbps sending, web proxy parameter elimination, packet loss amount less than 10%, Jitter amount less than 20Ms, delay amount on intranet national network less than 30Ms and on internet network less than 300 Ms and users’ IP must have access to 186.54.10.10. Shooka VC service connectivity and ports requirements chart: